Terms and Conditions of Sale
General Terms and Conditions
The terms and conditions of sale apply to the rights and obligations arising from the purchase of goods by the customers of the https://dallure.eu/ online store (hereinafter the Customer) from 'Altairbalt OÜ' (hereinafter https://dallure.eu/).
When registering as a user of https://dallure.eu/ and/or purchasing products from https://dallure.eu/, the terms and conditions of this contract and the rights and obligations arising from the laws of the Republic of Estonia apply.
https://dallure.eu/ reserves the right to make changes in the terms and conditions of sale and the selling prices. The said changes will be reflected on the https://dallure.eu/ website.
When registering as a user of https://dallure.eu/ and/or purchasing products from https://dallure.eu/, the terms and conditions of this contract and the rights and obligations arising from the laws of the Republic of Estonia apply.
https://dallure.eu/ reserves the right to make changes in the terms and conditions of sale and the selling prices. The said changes will be reflected on the https://dallure.eu/ website.
Entry into force of the contract of sale
https://dallure.eu/ sells and the Customer purchases the products offered at the online store.
The contract of sale will enter into force when the amount to be paid according to the order confirmation has been credited to the current account of 'Altairbalt OÜ'.
When finalizing an order placed at the https://dallure.eu/ online store, the Customer will confirm that they have read and agree to the terms and conditions of sale.
The contract of sale will enter into force when the amount to be paid according to the order confirmation has been credited to the current account of 'Altairbalt OÜ'.
When finalizing an order placed at the https://dallure.eu/ online store, the Customer will confirm that they have read and agree to the terms and conditions of sale.
Prices
All the prices at the https://dallure.eu/ online store are given in euros and does not include 22% VAT.
https://dallure.eu/ reserves the right to adjust the prices. If the Customer placed an order before the price adjustment took effect, they will receive the product with the price reflected in the order at the moment the order is placed. The Customer is not entitled to claim compensation for the difference in price.
Finalizing the order and paying for the goods.
The order will be considered within 2 working days, as a result the Customer receives invoice for payment. The Customer is obliged to make payment within 5 working days otherwise the invoice will be cancelled.
https://dallure.eu/ reserves the right to adjust the prices. If the Customer placed an order before the price adjustment took effect, they will receive the product with the price reflected in the order at the moment the order is placed. The Customer is not entitled to claim compensation for the difference in price.
Finalizing the order and paying for the goods.
The order will be considered within 2 working days, as a result the Customer receives invoice for payment. The Customer is obliged to make payment within 5 working days otherwise the invoice will be cancelled.
Delivery
Delivery terms are indicated in the invoice.
The Customer is obligated to inform https://dallure.eu/ of any changes regarding the destination or agreed time of delivery immediately and before the goods are to be delivered.
The accuracy of the contact information presented in the order determines whether delays and misunderstandings arise in the delivery of goods or not. https://dallure.eu/ is not responsible for the delays and misunderstandings arising in the delivery of goods if they are caused as a result of the Customer presenting inaccurate contact information in the order.
https://dallure.eu/ will replace the products, but not the product packaging, that have been damaged during delivery. If the products are not replaceable, https://dallure.eu/ will reimburse the Customer for the amount paid for the damaged products.
The Customer is obligated to inform https://dallure.eu/ of any changes regarding the destination or agreed time of delivery immediately and before the goods are to be delivered.
The accuracy of the contact information presented in the order determines whether delays and misunderstandings arise in the delivery of goods or not. https://dallure.eu/ is not responsible for the delays and misunderstandings arising in the delivery of goods if they are caused as a result of the Customer presenting inaccurate contact information in the order.
https://dallure.eu/ will replace the products, but not the product packaging, that have been damaged during delivery. If the products are not replaceable, https://dallure.eu/ will reimburse the Customer for the amount paid for the damaged products.
Right to return
Pursuant to subsection 56 (1) of the Law of Obligations Act, the Customer may withdraw from the contract within 14 days after receiving the goods.
Returned goods must be unused, undamaged, and in their original packaging.
The Customer must bear the cost of returning, unless the reason for returning is non-compliance with the order or defective goods.
To return the goods, the Customer must send a free-form statement to the e-mail address info@ dallure.eu/ within 14 days after receiving the goods. The statement of withdrawal must include the name of the Customer, the name of the product, and the number of the invoice or the order.
The money paid for the returned goods will be reimbursed to the customer immediately but no later than within 14 days after receiving the statement of withdrawal. In addition to that, the cost of delivery will also be reimbursed to the Customer.
Returned goods must be unused, undamaged, and in their original packaging.
The Customer must bear the cost of returning, unless the reason for returning is non-compliance with the order or defective goods.
To return the goods, the Customer must send a free-form statement to the e-mail address info@ dallure.eu/ within 14 days after receiving the goods. The statement of withdrawal must include the name of the Customer, the name of the product, and the number of the invoice or the order.
The money paid for the returned goods will be reimbursed to the customer immediately but no later than within 14 days after receiving the statement of withdrawal. In addition to that, the cost of delivery will also be reimbursed to the Customer.
Claims procedure
Pursuant to the Law of Obligations Act, the Customer is entitled to make claims against the seller in case any lack of conformity of a product becomes apparent within two years as of the date of delivery of the product. It is presumed that any defect that becomes apparent within the first six months existed at the moment of the sale and, therefore, the nature of the defect is to be identified by the seller.
If a product defect occurs, the Customer must inform https://dallure.eu/ thereof by sending them an e-mail to info@https://dallure.eu/ and include the following: their name, contact information, and a description of the product defect. The statement must be sent no later than two months after discovering the defect.
https://dallure.eu/ is not responsible for:
https://dallure.eu/ is liable to the Customer and the Customer is liable to https://dallure.eu/ for damages caused to the other party by violating these terms and conditions in cases and to the extent specified in the valid legislation of the Republic of Estonia.
https://dallure.eu/ is not liable to the Customer for the caused damages or the delay of the delivery of the product if the damages or the delay of the delivery of the product are caused by events that could not have been avoided or foreseen by https://dallure.eu/.
If a product defect occurs, the Customer must inform https://dallure.eu/ thereof by sending them an e-mail to info@https://dallure.eu/ and include the following: their name, contact information, and a description of the product defect. The statement must be sent no later than two months after discovering the defect.
https://dallure.eu/ is not responsible for:
- Damages caused to the product by the fault or negligence of the Customer;
- Defects caused by the misuse of the product by the Customer;
- Natural wear and tear of the product.
https://dallure.eu/ is liable to the Customer and the Customer is liable to https://dallure.eu/ for damages caused to the other party by violating these terms and conditions in cases and to the extent specified in the valid legislation of the Republic of Estonia.
https://dallure.eu/ is not liable to the Customer for the caused damages or the delay of the delivery of the product if the damages or the delay of the delivery of the product are caused by events that could not have been avoided or foreseen by https://dallure.eu/.
Privacy
By using the https://dallure.eu/ website, the Customer gives explicit and informed consent to the processing of their personal data by https://dallure.eu/.
https://dallure.eu/ uses the information provided by the Customer only to execute purchase orders and does not disclose them to third parties.
https://dallure.eu/ uses the information provided by the Customer only to execute purchase orders and does not disclose them to third parties.
Other terms and conditions
Disputes and disagreements arising from these terms and conditions are resolved by the parties through negotiations. If disputes and disagreements arising from the contract cannot be solved by the parties through negotiations, the Customer is entitled to turn to the Consumer Protection Board or court to protect their rights. https://dallure.eu/ is entitled to turn to court to protect their rights.